Help Center
Find answers and usage guides quickly. If you still need help, contact us from the footer support link.
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Booking & payments
How booking, payment, confirmation, and refunds work
Messages & safety
In-platform communication and anti-circumvention rules
Account & settings
Language, notifications, agreements, and privacy settings
FAQ
How does the platform protect transactions?
The platform only protects bookings and payments completed on-platform. To avoid circumvention risk, do not send phone numbers, WeChat IDs, emails, external links, or similar contact information in messages.
How do I choose a ski or snowboard coach?
Use the sport filter to choose snowboard, ski, or both. When you filter for snowboard, results include snowboard coaches and coaches who support both; ski works the same way.
How long does it take for a coach to confirm after I book?
After payment succeeds, the order enters pending coach confirmation. The lesson is only locked after the coach confirms. If it times out, the order follows the refund flow shown on the order page.
Can I cancel or reschedule?
Cancellation and rescheduling rules depend on the order page. If an order cannot be canceled or requires a dispute, start support from the order details page.